30-Day Product Issue & Replacement Policy

We want you to be completely satisfied with your purchase. Because our products are custom-made and fulfilled through our production partners, we ask that you carefully inspect your order as soon as you receive it.

If you notice any defect, damage, printing or embroidery issue, incorrect item, or other product-related concern, please contact us within 30 days of delivery. Please include your order number and clear photos showing the issue so we can properly review it and determine the best resolution.

Important:

• All product concerns must be reported within 30 days of delivery.

• Items should be inspected promptly upon receipt.

• For quality-related claims, photos may be required to help us determine the nature and cause of the issue.

• Items that show significant signs of wear, washing, alteration, or use may not qualify for a replacement or refund, particularly when the issue was not reported within the 30-day period.

• Once the 30-day period has passed, we may be unable to request a replacement or resolution from our production partner.

• If an issue is reported after the 30-day period, we may review it on a case-by-case basis, but a replacement, refund, or discount is not guaranteed.

We understand that sometimes an issue may not be noticed immediately, especially when an item is purchased as a gift. However, our 30-day policy allows us to work with our production partners while the order is still within their applicable claim period.

We appreciate your understanding and encourage you to contact us as soon as possible if there is a problem with your order. Our goal is always to provide a fair solution and a positive shopping experience.